TIBCO ActiveMatrix Service Performance Manager
TIBCO ActiveMatrix™ Service Performance Manager is an enterprise software platform that monitors and proactively manages the health and performance of IT and business services based on service level agreements.
- Manage service level agreements (SLAs) for your SOA.
- Reduce administration costs through centralized management and self-managing protocol.
- Improve customer service with proactive issue resolution.
Once an SOA is in place, you need to know whether Quality of Service levels are acceptable. TIBCO ActiveMatrix™ Service Performance Manager enables organizations to monitor and measure the observable behavior of individual or grouped services and to effect changes – reactively or proactively – to service behavior based on a defined set of rules. Observable behavior includes: performance, availability, usage, and faults.
- Design, plan, and monitor services based on business needs.
- Balance service levels against costs.
- Achieve and enforce measurable levels of service.
- Reduce the likelihood of unpredictable demands.
- Dramatically improve relationships between service providers and customers.